icgbet Privacy Policy

1. Who We Are

icgbet is an online gambling platform accessible at icgbet.win, operated under international gaming authority licensing. For the purposes of this Privacy Policy, icgbet is the data controller in respect of personal data collected from users of the platform. When this policy refers to "icgbet", "we", "us", or "our", it refers to the operating entity behind the icgbet platform.

icgbet's primary market is Malaysia. Our platform is designed for, and its services directed at, adult players (21+) based in Malaysia. This Privacy Policy reflects the data handling practices appropriate to that market and our licensing obligations.

2. Data We Collect

icgbet collects personal data in the following categories, depending on how you interact with the platform:

Registration and Account Data

• Full name as it appears on your government-issued identity document
• Date of birth (for age verification — you must be 21 or older)
• Email address and chosen username
• Contact details including residential address
• Password (stored as a one-way cryptographic hash — never in plain text)

Identity Verification (KYC) Data

• Copy of government-issued photo identification (Malaysian MyKad, passport, or equivalent)
• Proof of address documentation (utility bill, bank statement, or equivalent)
• Payment method ownership verification documents where required

Financial and Transaction Data

• Deposit and withdrawal history, including transaction amounts and timestamps
• Payment method identifiers (e-wallet account references, FPX bank identifiers)
• Betting and gaming transaction records, including wager amounts, game identifiers, and outcomes

Technical and Usage Data

• IP address at the time of account registration and each login session
• Device type, browser type, and operating system
• Session duration, pages visited, and feature interactions within the platform
• Geolocation data derived from IP address (country and region level only)

Communications Data

• Content and metadata of communications you send to icgbet support, including live chat transcripts and emails
• Survey responses and feedback submissions where provided voluntarily

3. How We Use Your Data

icgbet uses the personal data we collect for the following purposes:

• Account creation and management: To create, maintain, and secure your icgbet account, and to authenticate your identity at login.
• Age and identity verification: To comply with our licensing obligation to verify that all players are aged 21 or above, and to confirm that account details are accurate.
• Transaction processing: To process your deposits, withdrawals, bets, and game plays; to credit winnings to your wallet; and to maintain an accurate transaction record.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct on the platform.
• Responsible gambling: To monitor gambling activity patterns, implement player-requested deposit limits and self-exclusion, and identify players who may require responsible gambling assistance.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account and platform issues.
• Legal and regulatory compliance: To meet the record-keeping, reporting, and audit requirements of icgbet's gaming licence and applicable anti-money laundering regulations.
• Platform improvement: To analyse usage patterns and improve the design, functionality, and content of the icgbet platform (using aggregated, anonymised data where possible).
• Marketing communications: To send you promotional offers and updates relevant to your activity on icgbet, where you have not opted out of such communications.

4. Legal Basis for Processing

icgbet processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to provide the gambling services you have registered for, process your transactions, and maintain your account.
• Legal obligation: Processing required to comply with our licensing conditions, anti-money laundering obligations, and other applicable legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gambling monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications, where your consent has been obtained. You may withdraw consent at any time by contacting icgbet support or updating your account communication preferences.

5. Sharing Your Data

icgbet does not sell your personal data. We share data only in the following circumstances:

• Service providers: We engage third-party companies to assist with payment processing, identity verification, fraud detection, customer support technology, and platform hosting. These providers are bound by contractual data processing agreements and may only use your data as instructed by icgbet.
• Game providers: When you play a game on icgbet supplied by a third-party game studio, limited session and wager data is transmitted to that provider to enable game delivery. Game providers are required to comply with applicable data protection obligations.
• Licensing authority: icgbet's gaming licence requires us to provide account, transaction, and KYC records to our licensing authority upon request for regulatory audit purposes.
• Law enforcement and legal process: We will disclose personal data to law enforcement or other government authorities where required to do so by a valid legal order, warrant, or applicable law. Where permissible, we will notify the affected player of such a request.
• Business transfers: In the event of a merger, acquisition, or asset sale involving icgbet, player data may be transferred to the acquiring entity, subject to that entity maintaining equivalent data protection standards.

6. Cookies and Tracking Technologies

icgbet uses cookies and similar tracking technologies on the platform. These serve the following functions:

• Strictly necessary cookies: Required for core platform functionality including session management, login authentication, and security features. These cannot be disabled without impairing platform usability.
• Functional cookies: Store your preferences such as language settings and display options to personalise your experience on icgbet.
• Analytics cookies: Collect anonymised or pseudonymised data about how users interact with the platform — pages visited, features used, and session duration. This data is used to improve the platform.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the icgbet platform.

7. Data Retention

icgbet retains personal data for the following periods:

• Active accounts: For the duration your account is active, plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC documents: For the lifetime of your account plus five years post-closure, or longer if required by applicable law.
• Transaction records: Seven (7) years, in line with standard financial record-keeping obligations.
• Support communications: Three (3) years from the date of the communication, unless required longer for an ongoing dispute.
• Technical logs: Up to twelve (12) months for security and fraud investigation purposes.

After applicable retention periods expire, personal data is securely deleted or anonymised.

8. Data Security

icgbet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and icgbet's servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Bcrypt hashing for all stored passwords — plain text passwords are never stored or accessible.
• Multi-factor authentication options for player accounts to prevent unauthorised access.

No security system is entirely infallible. In the event of a data breach that poses a risk to your rights, icgbet will notify affected players and, where required, the relevant supervisory authority, within the timeframes required by applicable law.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by icgbet:

• Right of access: You may request a copy of the personal data icgbet holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to icgbet's legal and licensing record-keeping obligations, which may require retention of certain data even after account closure.
• Right to restrict processing: You may request that icgbet limit the processing of your data in certain circumstances, such as while a dispute is under investigation.
• Right to data portability: Where processing is based on your consent or on a contract, you may request a machine-readable copy of data you have provided to icgbet.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, icgbet will stop processing your data for that purpose promptly.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact icgbet support at the email address below. icgbet will respond within 30 days of receiving a verified request.

10. Children and Minors

The icgbet platform is strictly for adults aged 21 years and above. icgbet does not knowingly collect personal data from persons under the age of 21. Age verification (KYC) is a mandatory step before any withdrawal, and icgbet may require age verification earlier in the account lifecycle at its discretion.

If icgbet becomes aware that an account has been registered by a person under 21, the account will be immediately suspended, all pending transactions voided, and the personal data of that individual handled in accordance with applicable child protection obligations.

If you believe a minor has created an account on icgbet, please contact us immediately at [email protected] so we can take appropriate action.

11. International Transfers

icgbet's primary market is Malaysia and the majority of data processing occurs within infrastructure serving the region. Some personal data may be processed by service providers located in other countries in connection with platform operations, payment processing, or identity verification. Where such transfers occur, icgbet ensures that appropriate safeguards are in place — such as contractual data transfer clauses — to maintain equivalent data protection standards.

12. Changes to This Policy

icgbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform operations. When material changes are made, registered players will be notified via the email address associated with their icgbet account. The revised policy will be effective from the date stated in the notification. Your continued use of the platform after that date constitutes acceptance of the updated policy. The current effective version is always available on this page.

13. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by icgbet, please contact our support team:

If you are not satisfied with icgbet's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in the jurisdiction applicable to your circumstances, or to icgbet's licensing authority as part of the dispute resolution process described in the Terms and Conditions.